If you can't find the answer to your question below, contact firstname.lastname@example.org. We're happy to help.
What is streaming?
Streaming simply means watching a video over your internet connection (instead of downloading a file to your computer). It’s immediate and available on demand with any device that’s connected to the internet. Anytime you watch a film on Netflix, or a video on YouTube, you’re streaming!
How do I stream a film?
After purchasing a ticket, simply click the TICKET HOLDERS: WATCH NOW button. This button appears on the confirmation page after purchase and in your confirmation email (from the email you will be asked to sign into your Rose account before viewing). Watch on your computer, mobile phone or tablet; on your TV by connecting an HDMI cable to your computer; or on your smart TV via Airplay, Chromecast, the AgileTix app or Roku.
You can also access your film via the link in the email confirmation you received after purchasing a ticket.
How do I stream using an Amazon Firestick or ROKU?
Open the Channel or App store on your Amazon Firestick or ROKU, search for the AgileLINK Cinema app, and click Add or Install to download it.
Go to the Rose Theatre STREAMING LIBRARY on your phone/tablet/laptop/computer and purchase the film you want to watch.
Access your rental by clicking “Ticket Holders: Watch Now” via the confirmation page that appears after a purchase is complete OR via the email confirmation you received, and then choose "Watch on another device." A 9-digit voucher code will display in the viewing window for your film.
Open the AgileLINK Cinema app on your Amazon Firestick or ROKU and enter your voucher code.
Enjoy your film! Your support means the world to us.
Do I need to be a member or have a Rose account to stream?
Everyone must have either a basic Rose account or a member account to stream a film. A basic Rose acount is free and simply requires that you register with an email and password. If you do not have a basic Rose account yet, you will be asked to create one during your first checkout process OR you can click HERE to create one - just choose the option that says "Not a member yet? Create a basic Rose Theatre account here."
Members enjoy special accounts that offer discounted tickets to streaming films. More about membership HERE.
Once you have set-up an account (basic or membership), you can log in any time with your email and password to access your purchase history and tickets. If you have forgotten your password, just follow the prompt to reset it.
For easier check out every time, we recommend storing your credit card information in your account.
How do I watch on my TV?
If you have a laptop or computer with an HDMI port, you can connect it directly to your television using an inexpensive HDMI cable. Connection details will depend on your setup. We recommend referencing your television’s manual for more information.
If you live in Port Townsend, both Quimper Mercantile and Port Townsend Computers carry the cables.
Screen Sharing (Chromecast & Apple TV)
You can stream films on Chromecast or Apple TV (all generations) by screen sharing your smartphone, tablet, or computer on the same Wi-Fi network. Instructions for screen sharing using your Apple TV using AirPlay can be found here. For information on screen sharing using your Chromecast, click here.
AgileLINK Cinema app on Apple TV (Generation 4 or higher only)
Your 9-digit voucher code will display in the viewing window for your film. Open the AgileLINK Cinema app and enter the code to stream. If you do not already have the AgileLINK Cinema app downloaded, search for AgileLINK Cinema in the App store. (App may not be available on all televisions).
How can I log into my account and see what I've purchased?
I have not received my confirmation email, what should I do?
Confirmation emails are sent automatically once your streaming purchase is complete. If you do not receive your email within a few minutes, check your Spam and Junk Mail folders. If you still cannot find the email, log in here with your email and password and click the My Calendar section of your account to access your films.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
What browser should I use?
Currently you can stream through the following web browsers: Google Chrome, Firefox, Safari, Microsoft Edge, and Opera. For both PC and Apple computers, we recommend that you use the latest version of your browser. Internet Explorer is not supported.
How long after a purchase do I have to watch a film?
Each film has a different rental period, specified on the film page, ranging from 1 to 7 days, as stipulated by the distributor. Your rental period begins with your first viewing.
Can I watch more than once?
Yes. You can watch as many times as you like within your rental window for each individual film.
I don't live in Port Townsend, can I stream?
In most cases, yes! Occasionally a film distributor will insist on geo-blocking their film, limiting its streaming to the Port Townsend region. We'll note on film description if it is geo-blocked.
When can I begin streaming my films?
Immediately after completion of purchase.
How long after my purchase do I have to stream my film?
Each film is available for a different rental period, you'll see this noted in the film description.
I am receiving the error message "Your voucher has been redeemed by a different IP address", what do I do?
For security reasons, you must view your film on the same WiFi network or Internet connection. Once you start your stream in one location, you cannot continue viewing it in another location or on a different network—for example, if you start watching at home and try to restart at a friend’s house. To stream on multiple devices in one location, make sure all devices are connected to the same network.
What are the system requirements for viewing?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You may also watch films on Android tablets, phones/iPhones, and iPads using the Chrome browser.
Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
Mac OSX 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch on my iPhone, iPad or Android device?
Yes, you can watch using Safari on iOS 11.2 or later but Chrome tends to work best. Please note that you must have “Screen Mirroring” turned off for content to play.
Yes, you can watch using Chrome on Android 6.0 or later.
Why do I see a black screen if I am watching content with AirPlay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.
Are refunds or exchanges available?
Once you have completed your purchase, refunds or exchanges are not available. Before completing your order, please ensure that you check your order is correct and that your browser and computer are compatible. If you experience technical issues please email email@example.com.